Operational Excellence
– “The foundation on which Customer Satisfaction and Great Customer Experiences are built”
Mystery Shopping
– “Send qualified shoppers on-site to report on operational factors like cleanliness, customer service, merchandise availability, and product quality”
Phone Mystery Shops
– “Evaluate the customer experience your front-line employees create when customers call”
Compliance and Quality Audits
– “Protect your brand with facility, compliance and quality audits”
Employee Feedback
– “Insight into your staff’s level of engagement and buy-in regarding current training materials and practices”
POP Audits/Installs
– “Make sure your investment in POP materials is reaching its full potential in the field”
Audit Management System AMSTM
– “Give your organization access to Alta360 Research’s advanced data capture and reporting tools for internal audit programs”
Field Event Staffing
– “Deploy our qualified, independent contractors to complete field work like awarding gift cards or handing out promotional materials, ”
Research Panelist Program RPPTM
– “Increase the ROI of a Customer Satisfaction Survey using our RPPTM enhancement to create a research panel of your own customers”
Customer Satisfaction
– “Understand your customer and their motivations”
Customer Satisfaction Surveys (phone/online)
– “Understand your customer and their motivations, and focus your resources to best effect”
Customer Intercepts
– “Query customers near the point of transaction to collect customer experience data with added demographic, product or behavioral focus”
Customer ContactTM
– “Use the Alta360 Research outbound Contact Center to follow-up with your customers about specific events or experiences related to your company”
Customer Recovery
– “Turn a Customer Satisfaction Survey into a powerful customer recovery tool with our Contact Center customer recovery enhancement”
Competitive Intelligence
– “On-the-ground intelligence about your competition”
Competitor Mystery Shops (on-site/phone/online)
– “Understand the competition, identify and fend off competitive threats, and seize opportunities where the data shows you hold a competitive advantage”
Competitor Pricing Audits
– “Monitor the pricing trends of local, regional or national competitors and make strategic pricing decisions”
Reporting & Analytics
– “Advanced reporting and analysis for data-driven decisions”
Celestial Reporting & AnalyticsTM
– “Advanced, mobile-friendly reporting and analysis for your customer and operational insight data”
Custom Analytics
– “Uncover advanced insights and strategic indicators that have heretofore been hidden in your data”
Feedback & Education
– “Take action with knowledge, motivation, and education for your team”
AltaFeedbackTM
– “A survey enhancement that creates an effective motivational and problem-solving tool for your store level personnel”
AltaTrainingTM
– “Video and e-learning content created and deployed for your internal training and educational needs”
ActionManagementTM
– “Triggered by survey scores, a streamlined, easy-to-manage action plan tool featuring automated notifications, reminders and progress monitoring”